Industries: telecommunications

Keep the network running. Keep workers safe.

Telecom infrastructure is vast, distributed, and critical. Technicians work at height, on live equipment, often alone and often at the edge of coverage.

TL 9000ISO 9001Tower and confined-space safety

Book a demo Explore Visor modules

A smiling field engineer wearing Visor glasses splicing fibre beside a communications tower

Splice procedures confirmed by sight, records closed on site.Field engineering

The cost of the gap

Truck rolls are the tax on missing knowledge.

Every unresolved first visit costs a dispatch, an outage hour, and a customer.

$300k+/hr

Cost of one outage hour

More than 90% of mid-size and large enterprises put the cost of a single hour of downtime above $300,000.

Source: ITIC, 2024

1 in 4

Jobs not fixed first time

The industry-average first-time fix rate is 75%, and every failed visit takes another 1.6 dispatches to close.

Source: Aberdeen Group

$600

Per avoidable truck roll

A fully loaded truck roll runs $150 to $600, and some estimates put it above $1,000, before any repeat visit.

Source: TSIA / industry analyses

177k

Broadband workers short

Funded fibre builds need 58,000 more field workers now, and 119,000 more over the decade to cover retirements.

Source: Fiber Broadband Association, 2023

The work

Every truck roll counts.

The work order is complex. The documentation requirements are significant. The safety stakes are high. A second visit costs a day, a crew, and a customer’s patience. Visor gives field engineers what they need at the tower, in the cabinet, and at the splice tray, and gives operations teams the visibility they have been missing.

Fibre splices, cell site upgrades, and street cabinet cross-connections run as controlled procedures, with each step confirmed by what the camera sees rather than by a technician stopping to log it. When a technician meets something outside their experience, a remote expert sees exactly what they see and guides the fix without travelling.

Job completion records, safety checklists, and as-built notes are finished before the crew leaves site.

Compliance

Service quality you can evidence, not estimate.

Visor supports TL 9000 quality management measurements, ISO 9001 documentation, and tower, confined-space, and working-at-height safety procedures, with automated work records and audit-ready reporting.

How Visor helps

The modules that carry this work.

Visor is modular. These are the parts that matter most in telecommunications, deployed on the devices your team already uses.

Case study

Remote expert support for tower and outside-plant crews

The challenge

A crew is at height on a tower or down in a splice enclosure two hours from the depot, and the fault is not the one on the ticket. The choice is to guess, or to stand the job down and wait for the one engineer who has seen it before to drive out.

With Visor

Visor Remote allows the senior engineer to be present through the glasses instead of on the road. They see exactly what the technician sees, talking through the resolution while the technician keeps both hands on the work. Visor Assist handles the routine questions before an escalation is needed, drawing on the manuals, the make and model in front of the technician, and the fix that cleared the same alarm last time.

Visor Remote Visor Assist

Representative results

+18pts

First-time fix rate

−60%

Engineer windshield time

−35%

Mean time to restore

Get started